Welcome to Eagle Facility Management & Security Services (hereinafter referred to as "The Eagle Group", "Company", "we", or "us"). These Terms and Conditions govern your use of our official website, online quotation tools, facility management consultations, security staffing agreements, and corporate service contracts.
1. Acceptance of Terms
By accessing this website, submitting inquiry forms, or entering into formal service contracts with The Eagle Group, you (the "Client", "User", or "Organization") agree to be legally bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you should refrain from using this website or engaging our services.
2. Scope of Facility & Security Services
The Eagle Group provides end-to-end Integrated Facility Management (IFM) and Manned Guarding services across India, including:
- Professional Housekeeping & Deep Cleaning: 5S cleaning methodologies, industrial floor scrubbing, high-rise facade cleaning, and mechanized sanitization.
- Manned Security & Access Control: PSARA-compliant trained physical guards, armed/unarmed security personnel, lady guards, gatehouse management, and night patrolling.
- Technical & Electro-Mechanical Maintenance: HVAC maintenance, DG set operations, plumbing, electrical systems, and BMS monitoring.
- Specialized Facility Solutions: Corporate pantry operations, commercial pest control, horticulture & landscaping, hospital General Duty Assistant (GDA) staffing, and school support staff.
Specific operational schedules, deliverables, staffing headcounts, shift rosters, and performance benchmarks will be formalized in an authorized Service Level Agreement (SLA) executed between both parties.
3. Quotations, Pricing & Billing Terms
- Estimates & Site Surveys: Online calculators and initial telephone quotes are non-binding budgetary estimates. Binding financial proposals require a comprehensive physical site inspection and operational hazard assessment.
- Invoice Generation: Monthly invoices for ongoing retainer services are generated on or before the 1st day of each billing cycle for work performed in the preceding period.
- Payment Schedule: Invoices are payable within fifteen (15) calendar days from receipt, unless alternative credit periods are explicitly defined in the signed SLA.
- Applicable Taxes: Invoicing includes applicable Goods and Services Tax (GST) as mandated by the Government of India.
4. Statutory Compliance & Minimum Wage Adherence
100% Statutory Adherence
The Eagle Group strictly adheres to statutory labor laws. We guarantee that all deployed personnel receive at least state-notified Minimum Wages, EPF deposits, ESIC health coverage, bonus, and gratuity as per Indian labor regulations.
Client bills include direct statutory wage pass-throughs. If state or central labor authorities enact mandatory minimum wage revisions or DA hikes during the contract tenure, billing rates will be adjusted correspondingly from the effective notification date.
5. Client Obligations & Site Access
To ensure flawless execution of facility management and security duties, the Client agrees to:
- Provide safe, unrestricted access to the designated facility premises, control rooms, service closets, and deployment points.
- Supply essential utilities without charge (uninterrupted water supply, electrical connections for cleaning equipment, and secure storage for equipment/chemicals).
- Provide basic welfare facilities for deployed personnel (drinking water, sanitation facilities, and designated guard duty booths).
- Immediately report any site hazards, fire safety non-compliances, or operational discrepancies to our 24/7 operations control desk.
6. Workforce & Guard Protocols
- Staff Vetting & Identity: All security guards and facility crew undergo background verification, Aadhaar authentication, and local police verification before deployment.
- Uniform & Discipline: Staff will be deployed in full company uniform with photo ID badges, personal protective equipment (PPE), and duty gear.
- Non-Solicitation Clause: During the term of any agreement and for a period of twelve (12) months following its termination, the Client shall not directly or indirectly recruit, employ, or engage any employee or guard deployed by The Eagle Group.
7. Termination & Notice Period
Unless otherwise specified in the signed bilateral commercial contract, either party may terminate an ongoing facility management contract by providing thirty (30) to sixty (60) days written notice. In cases of material breach or default in payment, The Eagle Group reserves the right to suspend or terminate services upon seven (7) days written notice.
8. Limitation of Liability & Force Majeure
Limitation of Liability: In no event shall The Eagle Group be liable for any indirect, consequential, punitive, or special damages. Our aggregate financial liability for direct operational claims shall not exceed the fees paid by the client in the preceding one (1) month under the specific contract.
Force Majeure: Neither party shall be held liable for failure or delay in fulfilling contractual obligations resulting from events beyond reasonable control, including natural disasters, acts of God, pandemics, strikes, riots, or government restrictions.
9. Governing Law & Dispute Resolution
These Terms and Conditions and any disputes arising out of or related to our services shall be governed by and construed in accordance with the laws of the Republic of India. Both parties agree that the competent courts situated in Noida / Gautam Budh Nagar, Uttar Pradesh, shall have exclusive territorial jurisdiction over any legal proceedings.