Privacy Policy

1. Introduction & Scope

This Privacy Policy applies to information collected through our official website (https://eaglefacility.com), corporate service estimation forms, physical contract onboarding processes, employment verifications, and direct communications via phone, email, and instant messaging channels.

By accessing our website, requesting service proposals, or entering into service contracts with The Eagle Group, you acknowledge and agree to the practices outlined in this policy document.

2. Information We Collect

We only collect information necessary to provide, manage, and optimize our integrated facility management and security solutions:

A. Information You Voluntarily Provide

• Service Inquiries & Quotation Requests: Name, business name, corporate email address, contact phone number, facility location/address, square footage specifications, and staffing requirements.
• Direct Communications: Any inquiries, notes, emails, WhatsApp messages, or feedback sent through our customer support or operational desk.
• Employment & Guard Candidate Data: Identity verification documents (Aadhaar, PAN, voter ID, police verification certificates) submitted by candidates applying for security guard, housekeeping, or technical maintenance positions.

B. Automatically Collected Technical Data

• Device & Connection Data: IP address, browser type, operating system version, referring URLs, access timestamps, and pages viewed to optimize website performance and user experience.

3. How We Use Your Information

We utilize the collected information strictly for legitimate commercial, operational, and regulatory purposes, including:

• Preparing custom facility service estimates, site inspection reports, and formal commercial service level agreements (SLAs).
• Deploying vetted security personnel, housekeeping teams, and specialized maintenance crews to your commercial or residential premises.
• Generating accurate billing statements, GST tax invoices, and fulfilling EPF/ESIC statutory compliance filings.
• Providing 24/7 operational escalation support, incident resolution, and supervisor audit reports.
• Enhancing the performance, navigation, and security architecture of our website.

4. Legal & Statutory Compliance

As an ISO 9001:2015 certified organization operating under the laws of the Republic of India, our data handling processes strictly adhere to:

• The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• The Digital Personal Data Protection Act (DPDP Act) guidelines for lawful and transparent data handling.
• The Private Security Agencies (Regulation) Act (PSARA) requirements regarding staff background verifications, police clearances, and roster records.
• Statutory records required by the Employees' Provident Fund (EPF) Organization and the Employees' State Insurance Corporation (ESIC).

5. Information Sharing & Third-Party Disclosure

We only share client and operational information under the following limited, legally authorized circumstances:

• Authorized Operational Personnel: Designated operational heads, area officers, and site supervisors who require specific site deployment details to execute daily duties.
• Statutory Authorities: Regulatory authorities, law enforcement agencies, or government departments when required by Indian law, judicial court orders, or PSARA compliance mandates.
• Trusted Technology Partners: Secure cloud hosting, SMS/WhatsApp notification gateways, and enterprise billing infrastructure providers who operate under strict non-disclosure agreements.

6. Data Protection & Security Practices

We employ robust physical, administrative, and technological security controls to safeguard your data from unauthorized access, loss, misuse, or alteration:

• Encryption in Transit: 256-bit SSL/TLS encryption for all website communications and form submissions.
• Restricted Access Controls: Role-based data access strictly limited to authorized managerial personnel on a need-to-know basis.
• Physical Facility Security: Secure physical filing for personnel verification files and corporate agreements in our Corporate Office in Noida.

7. Cookies & Tracking Technologies

Our website uses standard, non-intrusive session cookies and analytics tools to understand website traffic patterns, remember user interface preferences, and ensure quick page loading. You can manage or disable cookies through your browser settings at any time without compromising basic website navigation.

8. Your Rights & Choices

You possess full rights regarding the personal information you share with The Eagle Group:

• Right to Access & Review: Request a summary of personal information we maintain regarding your account or inquiry.
• Right to Rectification: Request corrections to inaccurate, incomplete, or outdated business or contact information.
• Right to Opt-Out: Unsubscribe from service update newsletters or non-essential communications at any time by contacting our support desk.

9. Contact Information & Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, for any queries, concerns, or grievances regarding this Privacy Policy, please contact our designated compliance officer: